Blackbird Home Delivery

To help Torontonians remain safe at home, we are now happy to offer Blackbird home delivery for individuals and families. Order online with $7.50 curbside delivery.

Add other products to your order, change delivery frequency, choose sliced or whole loaves through the online form and securely process payment.

Orders are limited, and on a first come, first serve basis – we will begin with limited delivery per area on each designated delivery day. If your delivery date is full, you can call the shop to order curbside pick up by phone.

With a smaller team and safety guidelines being met, we do have limitations to the number of orders we can take on. If you are unable to order for delivery this week, we can take orders for in store or curbside pickup by phone at your local shop.

North Toronto
Order by 12pm EST on Saturday, for delivery by 2pm Tuesday.

West Toronto
Order by 12pm EST on Sunday, for delivery by 2pm Wednesday

East Toronto
Order by 12pm EST on Monday, for delivery by 2pm Thursday

Ordering

1. Submit your order request online
Fill in your address information, to see your next delivery window. If your next delivery date is full, the order form will not be available. Select your order for delivery, choose add on items, and submit your order. You will receive an email confirmation of receipt with all of your submitted information. If you want specific products you do not see, you are welcome to phone in a custom order for pick up at the shop.

2. Confirm and process secure payment
The confirmation is emailed after payment is securely processed through our online portal.

Subscriptions

We are offering limited subscriptions in each area for delivery weekly or every other week, with the option to submit changes to add-ons as desired.

Order add ons will be cleared each week. To add products to your subscription, please do so through the portal by the area deadline date and time. Changes submitted after the deadline can unfortunately not be processed.

FAQs

Q. How can I find out what ingredients are in your products?
A. All product ingredients and allergens are listed in our product section on the home page here.
Q. Do you offer nut free products?
A. There are no nuts included in our breads, but we are not a nut-free facility.
Q. Can I make substitutions to my order?
A. Individual and Family Orders are set items; we will be offering different Add On products as spring products come in, and are considering a bread only order.
Q. Can I just order items from the ‘Add Ons’ products?
A. Add On products can only be ordered as part of an Individual or Family order. For custom orders, you are welcome to call us to order and pre-pay for the items you wish to order for curbside pick-up at the shop.
Q. Are subscriber ‘Add On’ selections carried over to the following week?
A. Subscription order Add On items will be reset every week. To change your Add Ons, log into the portal and make any desired change prior to the submission deadline. Changes received after the area order deadline unfortunately cannot be processed.
Q. How do I make a payment?
A. Payment is processed securely through our website by loggin into your ordering portal. An account must be completed including delivery details.
Q. Can I pay online?
A. Yes, all payments are submitted at the end of the order through the online portal.
Q. How will my order be delivered?
A. All of our deliveries are handled by Blackbird drivers. Delivery will be curbside between 11am-2pm on your designated area day. All deliveries will be non-contact; you will be notified by text or telephone when the driver is within 15 minutes, and again when they arrive outside. The driver will wait 5 minutes after arriving for you to pick up your order; all drivers will follow safety protocol to wear gloves when handling deliveries. Apartment buildings or condos will require someone to receive the order in person, outside of the building.
Q. What are your safety procedures around COVID-19?
A. Orders will be packed, handled and delivered to meet our COVID-19 safety guidelines. Learn more here.
Q. What happens if I miss my delivery?
A. Drivers will wait for 5 minutes after arriving; if no one is there to receive the delivery, the driver will return your order to our Riverside location where you can arrange for pick up by end of day. We are a small company with limited resources and unfortunately cannot accommodate delivery reattempts. There will be no refunds or credits for missed deliveries, and deliveries that are not picked up will be donated to one of the shelters we work with regularly in Toronto.
Q. Can I receive a delivery if my postal code is not on your list?
A. Our delivery areas are based closely on our current wholesale delivery routes. If you do not see your postal code, you can look for your closest retailer in our locations map here. We will look at expanding boundaries where possible once we can determine demand.
Q. How do I cancel my subscription order?
A. To cancel your subscription order, please email us at info@blackbirdbakingco.com one week prior to the order deadline for your area with your order number, full name and telephone number. This will allow the space to be opened up for other subscribers; changes received after one week prior to the area order deadline unfortunately cannot be processed.

Photograph by Barb Simkova